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We want you to be happy with your purchase. Buying a bike seat online means you can't try it on your bike first, so here is exactly how returns work.
Frontsie accepts returns and exchanges of items purchased on our website within 30 days of delivery, subject to the conditions below. Items cannot be returned or exchanged more than 30 days after delivery.
Once the seat has been clamped onto a bike and ridden, the clamp and the frame carry marks and the seat cannot be resold - so a used seat is not eligible for return.
Returns are therefore accepted only for seats that are unused, with all parts in their original packaging.
If you have opened the box, laid the parts out and checked the clamp against your seat post but have not mounted or ridden it, it still qualifies. If you are not sure, e-mail us and describe exactly what happened - we will look at it case by case and tell you honestly where you stand.
The clamp fits round seat posts up to 4.5 cm (1.77 in) across, and you need a few centimetres of exposed post above the frame. If you are unsure whether your bike qualifies, send a photo of your seat post to hello@frontsie.com before you order and we will tell you. A seat that doesn't fit your bike is still returnable under the conditions above, but only if it has not been mounted.
To be accepted, a return must meet all of the following:
Any sign of use or damage will invalidate the return.
E-mail hello@frontsie.com with your order number and the reason for the return or exchange. We will reply with instructions. Please do not send anything back before you have received those instructions - unannounced returns cannot be processed.
Once a return is approved, please send the item back within 14 days.
If you ordered red when you meant black, or the other way round, and the seat is still unused in its box, we will exchange it. Tell us which colour you meant to order when you e-mail us and we will sort it out.
You are responsible for the cost of return shipping and for packaging the item securely. The seat weighs about 3 kg, so please use the original box and padding and a tracked service, as we cannot guarantee that we will receive an untracked return. Items damaged in return transit may have their refund reduced or refused.
Once your return is received and inspected we will e-mail you to confirm that it has arrived and whether the refund has been approved or rejected. Approved refunds are issued to your original payment method, normally within 14 days of us receiving the item.
Order add-ons: Shipping Protection is free and has no refund value.
Banks and card providers usually need a further 2–3 business days to post a refund. If more time than that has passed and you still have not seen it, e-mail us at hello@frontsie.com and we will look into it.
If a part arrives bent, broken, missing or incorrect, e-mail hello@frontsie.com within 48 hours of delivery with a photo of the part and the packaging. We will send a free replacement of that part - the clamp, a bolt, a grip, a peg, the rail or whatever it is - or of the whole seat, or a full refund, at no cost to you. You do not need to send the damaged part back.
Please report it within that 48-hour window. We use the carrier's delivery timestamp when reviewing damage claims, and claims raised long after delivery may not be possible to honour.
If a bolt, grip, peg or clamp part goes missing or bends within 90 days of delivery, e-mail us with your order number and a photo and we will send a replacement part free of charge. This covers the parts; it does not cover a seat that has been crashed, overloaded or modified.
The frame is powder-coated steel; small marks in the coating from the clamp and bolts are normal once the seat is mounted and are not a defect. The foam on the rail and the rubber on the grips will show wear with use. Check that the clamp and all bolts are tight before every ride.
If the seat was a gift, the person who received it can start a return or exchange by following the same steps above, using the order number from the buyer. Refunds go back to the original payment method. If you would rather not involve the buyer, we will exchange it for the other colour instead.
We cannot accept returns of seats that have been mounted or ridden, items returned without their original packaging or with missing parts, or items damaged by use contrary to the instructions - including a seat mounted on a seat post larger than 4.5 cm, a carbon or dropper post, or a seat that has been modified, crashed or loaded beyond what it is made for.
We would love to hear your feedback, questions or concerns. E-mail us at hello@frontsie.com - we read everything.